Refund Policy
Last updated: April 29, 2026
This Refund Policy explains how Preveo handles refund requests for wallet charges, subscriptions, credits, and related paid services.
1. Overview
This Refund Policy explains when payments made to Preveo may be eligible for a refund. By purchasing credits, subscriptions, or related services, you agree to this policy.
2. Wallet Charges and Credits
Unused wallet credits may be eligible for a refund if the request is made within 14 days of purchase. If the wallet balance has been used, consumed, transferred, or applied to a completed service, the wallet charge cannot be refunded.
3. Subscriptions
Subscription fees are generally non-refundable once a billing period begins. If you cancel a subscription, access remains available through the end of the paid billing period unless otherwise stated.
4. Failed or Duplicate Payments
If you were charged more than once for the same purchase, or if a payment failed but still appears as charged, contact us so we can review and correct the transaction.
5. Service Issues
If a paid Preveo service is unavailable due to a verified platform issue, we may provide a refund, credit, or other remedy at our discretion based on the impact and circumstances.
6. Non-Refundable Items
Refunds are not available for consumed credits, completed services, promotional credits, trial benefits, custom work, or purchases made in violation of our Terms of Service.
7. How to Request a Refund
To request a refund, contact support@preveo.io with your account email, payment date, transaction reference, and the reason for the request.
8. Processing Time
Approved refunds are returned to the original payment method when possible. Processing times may vary depending on the payment provider and financial institution.
9. Policy Updates
We may update this Refund Policy from time to time. Material changes will be reflected by updating the date on this page.
10. Contact Us
For refund questions or billing support, contact us at support@preveo.io.