Refund Policy

Last updated: June 22, 2026

This Refund Policy explains how refunds work for Preveo purchases processed by Paddle.

1. Overview

Preveo uses Paddle as its merchant of record for paid transactions. Refund eligibility, withdrawal rights, processing, and payment disputes for purchases completed through Paddle are handled under Paddle's Refund Policy and Paddle Buyer Terms.

2. Paddle Refund Policy

Unless required by applicable law or approved by Paddle, transactions processed by Paddle are non-refundable and non-exchangeable. Paddle may issue refunds where required by statutory consumer rights, for qualifying technical or product defects, or at Paddle's discretion under its published policy.

3. Statutory Rights

Nothing in this policy limits any mandatory consumer rights that apply in your country or region. Where local law gives you additional refund or withdrawal rights, those rights apply as described in Paddle's Refund Policy.

4. Subscriptions

You may cancel a subscription to prevent future billing. Cancellation takes effect at the end of the current billing period unless Paddle or applicable law requires otherwise.

5. How to Request a Refund

To request a refund for a Paddle transaction, use the View receipt or Manage subscription link in your Paddle confirmation email, use the support link shown on your receipt or billing page, or visit Paddle's buyer support site at https://paddle.net.

6. Processing

If Paddle approves a refund, Paddle processes the refund to the original payment method where possible and within the timeframe stated in Paddle's Refund Policy.

7. Billing Support

For questions about a Paddle charge, receipt, refund request, or subscription cancellation, contact Paddle through https://paddle.net. For questions about your Preveo account or access to the service, contact support@preveo.io.

8. Policy Updates

We may update this page from time to time to keep it aligned with Paddle's current refund policy and our payment setup.